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After more than three hours without it, phone service has been restored in the Wis. Rapids area.
on scene, working to repair it, although they say it typically takes 4 6 hours to repair. The outage is due to several cut fiber lines. All cell phones in the area are affected, and many land lines.
The Wood County Dispatch Center says they're experiencing significant problems with their 911 service. They say if anyone needs to contact 911, they you should try land lines.
Monday morning, road construction workers cut a Solarus fiber line in the ground on Hwy 66, just off Hwy 34 north of town. The accident caused cell phones across several providers to stop ringing, and affected some land lines.
Wood County dispatch says a cut fiber line north of Wisconsin Rapids is causing the problems across carriers. A spokesman for AT tells us that fiber line is operated by Solarus in Wisconsin Rapids. Calls to Solarus were met with a 'all circuits are busy' error message.
Surrounding Area Now Restored
Zenz says several calls did come through via those alternate routes.
"If you would have been the one trying to call 911 and couldn't get through, it could have been very serious," Zenz said. "Luckily nothing happened that we know of."
While service is back up, the fiber line is not completely repaired. That could take a couple days, but the city says it will try to warn residents beforehand. You can still use the alternative methods below Vans Us Women
"Radio service was never interrupted," Zenz said. "And that was kind of our fall back. If it was going to persist for much longer, we had amateur radio operators that were going to go out in the field. We had police and fire that were ready to disperse across the area. Solarus crews were able to patch the line within an hour and a half for anyone trying to call 911.
The dispatch center also formed a plan for the hour and Vans Running Shoes For Girls a half that its phones weren't working. "We had already come up with Vans Authentic Lo Pro
"My heart raced, because my thought was, oh my gosh, in a situation like this, time is life or death," Vruwink said. "So whether via Twitter, via Facebook, online, text messaging, we put out a Nixle through the Wood Co. Dispatch Center."
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Zenz says a similar situation has happened before, but never for such an extended period of time.
some alternative phone numbers texting to my phone, emailing to my email, and calling to the numbers we knew worked," said dispatch manager Kelly Zenz.
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